Emergency Number Systems Board Honors State's Unsung Heroes: 9-1-1 Center Communicators
(September 11, 2012) --- One of the Department of Public Safety and Correctional Services' (DPSCS) critical but seldom recognized agencies has a hand in every 9-1-1 center in the state of Maryland. It's the Emergency Number Systems Board (ENSB), and it provides important funding, training, and technology for all 24 primary 9-1-1 centers in the state.
On September 11, ENSB held its annual 9-1-1 Day of Celebration, a time to honor the unseen men and women who handle frantic callers and get help to millions of Marylanders every year.
This year's event, held at the Elkridge Volunteer Fire Department in Howard County, honored 9-1-1 telecommunicators from every county, Baltimore City, and Maryland State Police. Several jurisdictions honored entire shifs of employees for extraordinary efforts during crisis siutations that brought in as many as three thousand calls in one shift, such as the unusual derecho storm that hit the Baltimore area recently.
Maryland's 9-1-1 centers are well equipped for the rapidly growing technology (like cell phones and, soon, text messaging) which makes communicating during an emergency much different from days of old, when dialing "O" was the only way to get help.
DPSCS salutes the state's 9-1-1 operators and telecommunicators, and thanks its Emergency Number Systems Board for making Maryland a progressive state when it comes to handling 9-1-1 calls.